A few words about ourselves:
Tom Van Lemmens
Experience/background
- 20 years of experience in the contact center industry
- Worked for leading technology vendors and providers: Avaya, Interactive Intelligence/Genesys, Telenet Business
- Focused on creating innovative omnichannel experiences with business integrations
- Present solutions and vision to both business and technical audiences.
- Audit and optimize the existing infrastructure
- Define CX strategy
- Selecting the correct omnichannel strategy and solution
- Functional analysis
Sebastien Penson
Expertise
- Digital Transformation of customer and employee experience
- Contact Centre transformation
- Development & improvements of business process
- Alignment business / Information technology
- Program /project management
- Implementation of technical solution
- Reorganisation of customer service for several banks
Technologicx presentation:
DROP US A LINE
If you'd like to find out more, please get in touch:
tom@technologi.cx
phone
+32 495 59 71 09
address
we are where our customers are